Welcome to AOK Internet
We've put this page
together to help you learn the basics of using your new web hosting package. If
you have any questions please use our knowledge database of common questions in
your control panel (the login details will be in the welcome e-mail we sent you)
or contact us any time.
|How long will my account
take to be setup?
If you have ordered both a domain
name and hosting package together using our
online ordering system
your account should be activated immediately. If you
only want hosting (without a domain name) we will
have to setup your account manually so there will be
a slight delay. When your account is setup you will
receive an e-mail with your admin login details, FTP
details and e-mail setup information.
* Please note: Some features such
as Front Page Extensions require a domain name to be
registered and can take between 24 and 48 hours
before they can be activated.
|How do I login to my
|We have 3 separate admin panels depending on what
you wish to do:
Client Admin: http://aok-internet.co.uk/package_chooser
Our client admin panel lets you manage your domain
names and hosting packages. You can also order new domains and hosting
that will automatically be linked to your package. The client admin
panel will also let you renew packages, view your invoices, search our
support database and update your contact details.
Your username and password are chosen by you when you order from us
You can log in to your individual hosting accounts
using the hosting admin panel.
This admin panel displays a summary of your account
information. You can setup e-mail, install FrontPage Extensions, install
PHP and CGI scripts, install MySQL databases and setup statistics
Your username is your domain. Your password is e-mailed to you
domain admin panel lets you control your domain name details including
nameserver settings, change the TAG, edit DNS settings and opt out of
username is your domain. Your password is e-mailed to you automatically.
|How do I
setup an email address?
to launch our hosting admin panel (the login details will be in the
welcome e-mail we sent you)
click the button called "Email Configuration" (similar to image shown on
now have 3 main options for what type of e-mail address you would like
E-mail Forwarding: This is the simplest option
and will allow you to select an existing e-mail address (eg. Hotmail or
Yahoo) and have all messages sent to your new e-mail address redirected
to your existing e-mail address.
Catch All Email Forwarding: This is very
similar to the above but, instead of a specific e-mail address
forwarding to your existing address, this time email@example.com
will forward to your existing address.
Mailbox: This option lets you set up an
independent e-mail account. This is good if you don't want to use the
forwarding option and can be used with all e-mail software like Outlook
or Outlook Express. Simply type in your desired e-mail address and a
password. Your settings to use in your e-mail software are below:
Incoming Mail Server:
Outgoing Mail Server:
firstname.lastname@example.org (or just the
username will be the email address you used when
creating the mailbox
the password you chose when creating
To make it easy for you to set your e-mail
address up on your computer we have made some easy step-by-step
instructions to help you. Please
here to view.
|How do I use
To use Web Mail you must first
create at least one mailbox (see above). You can either go to our
web mail login page or click on the Webmail image shown
in the upper right hand corner of our website and use the password you
entered when creating the mailbox. You can now access your Web Mail from
any computer in the world.
|How do I upload file to
my Web Space?
Now that your account is setup, you can upload local
files from your computer to the webspace on your hosting account. How
you do this depends on the web design package you are using. Detailed
instructions for the most popular FTP programs and web design packages
are contained within the Support Knowledge Database, a link for which is
available in your hosting
are many FTP clients available;
We recommend using
but any FTP software can be used.
Regardless of which program you use on your local computer, you will
need to know the details for the server to upload to. They include the
FTP server name, your FTP username and your password. Those details are
always displayed at the bottom of the first page of your
hosting admin panel,
so you can always get those details there. Your main FTP username is
always your domain name. If your domain is very new or is yet to be
transferred into your account, rather than use ftp.yourdomain.dom as the
FTP host, you’ll need to use the IP address (numbers in brackets in the
How do I install FrontPage
install FrontPage Extensions on your hosting account please click on the
Web Tools button in your
hosting admin panel
(see image marked 'Web
click Microsoft FrontPage Extensions. On the new page that opens
click the "install" option and then click Update Now.
Please note: FrontPage Extensions will become active when your
domain name has been fully registered on our system (this can take
between 24 and 48 hours)
Your login details for FrontPage
Extensions can be found in the welcome e-mail we sent you or on the
front page of your hosting
admin panel (scroll to the bottom of the home page to the
FTP details section) and click "password" to show your password.
|How do I install CGI
We have a large amount of free
CGI scripts and software for you to install. The
great thing is our admin panel will setup everything
for you for most scripts including the MySQL
databases! Simply choose the installation folder on
your hosting space and click install! Our scripts
can be found in our
admin panel under CGI/PHP Scripts.
|How can I see statistics
about my website?
|We have various easy to use visitor trackers
built in to your account. You can install these by logging in to the
hosting admin panel
and choosing Website Reporting. We currently offer 4
statistics options but recommend AWStats to new users as this very
straightforward to install (takes less than 1 minute via our cgi install
script) and use.
|What is bandwidth?
Bandwidth is the measure of
information going both to and from your hosting account with us. It
includes all file transfers both incoming and outgoing, all emails to
and from the email server and every other form of traffic to and from
the account. Customers can check how much bandwidth they have used so
far in the current month via their
hosting admin panel,
where it is displayed above the FTP login details.
|How do I backup my
website(s) or files?
we always recommend that our
clients make their own regular backups for your
peace of mind. We offer a quick and easy method of
backing up your files:
1) Log in to your
2) Click the Web Tools
3) Scroll down and click
Backup Or Restore Your Website
4) Click the download now
button to download a ZIP backup of all your files
5) You can also backup individual
folders and restore backups on this page
|I need more help, where
can I go?
we offer a very large and extensive Support Database,
where the vast majority of questions are answered. Click on the 'Support
Database' link in your
hosting admin panel and you’ll be able to search for help by
entering a keyword.
can also contact us at any time
and we will do our best to help you out.
AOK Internet is an Internet Service
Provider (ISP) based in Yeovil (Somerset, UK) providing affordable website
design, domain name registration, web hosting services, and internet
connectivity. We offer a fast, friendly and professional service with peace of
mind for our clients. Use of AOK Internet
Terms & Conditions.
Please click here for a free web design
quote. Please click here for a free custom
hosting quote. You can contact us via email on
info [at] aok-internet.co.uk
copyright © 2007-2010 AOK Internet Ltd unless otherwise stated.