We recommend new customers read our welcome page which has step by step instructions to help you get you started with the basics like setting up e-mail addresses, FrontPage Extensions, uploading your files with FTP, backing up your files, bandwidth, CGI scripts and more.

You can search our comprehensive help database by logging in to your control panel and clicking 'support database'. You can find your log in details on the welcome e-mail we sent you when you signed up for your hosting. If you don't have yours please contact us and we will resend it.

Please send support requests to: support [at] aok-internet.co.uk

We aim to reply to all e-mails within one hour during office hours. You can also send e-mail support requests via your customer control panel.

If you require telephone support call 0871 2219311, if no one is available leave your name, number and a short description of your problem, we promise to call back. However, we do concentrate on using email support and ensure that this is as comprehensive as possible. We will of course inform you when we can provide enhanced support via the telephone via the news page and an email to our customers who have subscribed to this service.