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Customer Support

We aim to offer fantastic support for our customers and any problems you have is our number one priority!

 

We also have a dedicated server status page that will keep you up to date with any maintenance work or known issues. We also have a web page is hosted on a separate system so if do have any issues with our website or network, you will always be able to view details on this page.

 

We provide numerous ways for technical support. Use any of the methods below to assist in fixing any issues you may encounter.

 

Getting Started
 

We recommend new customers read our welcome page which has step by step instructions to help you get you started with the basics like setting up e-mail addresses, FrontPage Extensions, uploading your files with FTP, backing up your files, bandwidth, CGI scripts and more.

     

 

Search our Knowledge Database

You can search our comprehensive help database by logging in to your control panel and clicking 'support database'. You can find your log in details on the welcome e-mail we sent you when you signed up for your hosting. If you don't have yours please contact us and we will resend it.

 
     

 

Email Support
 

Please send support requests to: support [at] aok-internet.co.uk

 

We aim to reply to all e-mails within one hour during office hours. You can also send e-mail support requests via your customer control panel.

     

 

Telephone Support

If you require telephone support call 0871 2219311, if no one is available leave your name, number and a short description of your problem, we promise to call back. However, we do concentrate on using email support and ensure that this is as comprehensive as possible. We will of course inform you when we can provide enhanced support via the telephone via the news page and an email to our customers who have subscribed to this service.

 
     

 

 

 

 

 

 

 

 

 

 

 

 

 

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AOK Internet is an Internet Service Provider (ISP) based in Yeovil (Somerset, UK) providing affordable website design, domain name registration, web hosting services, and internet connectivity. We offer a fast, friendly and professional service with peace of mind for our clients. Use of AOK Internet and it's services is subject to our Privacy Policy and Terms & Conditions. Please click here for a free web design quote. Please click here for a free custom hosting quote. You can contact us via email on info [at] aok-internet.co.uk

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